Agents are help desk staff. Agents are assigned tickets and respond to requests submitted by contacts (ticket creators).

How many ticket creators or contacts can I have?

Unlimited. Contacts do not require a paid seat. You can support as many ticket creators as needed.

Can I change my help desk plan at any time?

Yes. Help desk plans can be upgraded at any time to access more features. If downgrading is desired, it can be done at the end of the current billing cycle.

Do you offer a free helpdesk trial?

Yes. A free 21-day trial is available to explore all of Mojo Helpdesk's features. No credit card is required to start a helpdesk trial. Plus, any configurations made during the trial period will carry over to paid accounts. The team can also help customize Mojo to fit needs.

What help desk discounts do you offer? Do you offer discounts for non-profits or educational institutions?

All annual plans receive a 10% discount. Non-profits and educational institutions get a total of 25% off yearly Business and Enterprise plans.

What payment methods are accepted?

Payment by credit card is accepted for all plans. Mailed checks, ACH, and wire transfers are only available on an annual subscription on the Business or Enterprise plan.

I'm not sure which help desk pricing plan is best for me. Can you help?

Absolutely. Book a demo with the Customer Success team. We're happy to talk through organization's unique needs and recommend a plan for teams.

How is Mojo Helpdesk pricing calculated?

Mojo Helpdesk pricing is based on a simple per-agent, per-month model with discounts for yearly billing and eligible shcools and non-profits.

Transparent help desk pricing. No hidden fees.

Mojo Helpdesk offers simple help desk pricing with per-agent plans for teams of all sizes. Compare helpdesk pricing across Team, Business, and Enterprise help desk plans, including clear help desk services pricing for schools, non-profits, and businesses. Start with a free 21-day help desk trial—no credit card required.

I am a school or non-profit**

Team

$14

/ month per agent

Unlimited number of tickets but limited storage, queues, and automation. 25 agents max.

Full ticket tracking
State of the art ticket tracking.
Email integration
Allow users to create ticket and reply to ticket via email.
Self service knowledge base
Cut up to 90% of incoming tickets and decrease agents workload.
Canned responses
Speed up work by using pre-existing canned responses.
Custom forms
Customize forms to meet your need: "Ticket Request" form, a "Return RMA Request" form, and a "Purchase Request" form, etc...
Customer ticket history
View passed customers conversation.
Satisfaction survey
Allow your customers to provide feedback on the quality of service they received.
Automations
Automations update tickets or send emails based on certain conditions. It is useful for creating escalation rules, automate assignments or pinpoint service level violation.
Basic business hours
Set your business hours to work from Monday to Friday or else.
Basic SLA monitoring
Monitor SLA compliance.
Knowledge base suggester
Suggests relevant knowledge base articles based problem described in the ticket.
Time tracking
Keep statistics by tech or customer to see where they spend their time.
Ticket views
Create your own ticket views to match your business needs.
Recurring Tickets Scheduler
Automatically create tickets based on a defined schedule.
Your own mail server
Option to use your own mail server (Gmail, Microsoft, SMTP, etc...) to create tickets from email instead of built-in Mojo mail server.
Google integration
Login to Mojo from Google Apps.
Single Sign On: Google, Microsoft, SAML, Classlink, etc...
Allow users to login with a central account provider.
Branding
Customize your help desk with your branding.

Business

$24

/ month per agent

Plenty of storage, queues, forms, triggers and automation. 100 agents max.

Agent permissions
Restrict agents to specific queues.
Escalation rules
Create rules to automatically escalate tickets.
Ticket merging
Merge tickets together to create a single ticket.
Round robin assignment
Automatically assign tickets to agents in a round robin fashion.
Advanced business hours
Set business hours for different teams and/or different locations.
Advanced SLA monitoring
Monitor SLA compliance with advanced configuration settings.
Private knowledge base
Publish Frequently Asked Questions (FAQs), how-tos and articles useful for staff & customers.
Advanced security
Advanced firewall protection to keep the bad guys out.
Your domain
Use your own domain name, e.g. support.yourco.com.
KPI
Create KPIs to monitor your help desk performance.
Paper invoice
Receive a paper invoice from Mojo Helpdesk.
Phone support
Get support with a live person when you need it.
White-glove service
To guarantee the success of your help desk project, the Mojo team will guide you step by step during and after the implementation phase.

Enterprise

$34

/ month per agent

This plan is ideal for businesses who run a mission-critical ticket tracking and helpdesk. Unlimited agents.

Advanced reporting
Create advanced reports to monitor help desk performance.
Dedicated account manager
Your account will be assigned a dedicated account manager
Priority support
Receive quick and efficient support.
Automated exports
Export your help desk data automatically on a periodic basis.
Increased quotas
Increased quotas for API, bots, SLAs, reporting, storage and more...
Sandbox
A sandbox help desk environment to experiment help desk configuration before rolling it out live.
HIPAA compliance
Ensure your help desk complies with the HIPAA standard.

(*) One year subscription: a 10% discount is available for all businesses.

(**) A total of 25% discount is available to educational and non-profits organizations for the Business and Enterprise plan yearly subscription only. Discounts are not cumulative.

Download the full Capabilities Statement here: https://www.metadot.com/capabilities/Metadot_capabilities_statement.pdf

Compare help desk plans & services pricing

Use the table below to compare help desk services pricing, features, and limits across Team, Business, and Enterprise plans.

	Team	Business	Enterprise
Full ticket tracking
Email integration
Self service knowledge base
Canned responses
Custom forms
Customer ticket history
Satisfaction survey
Automations
Basic business hours
Basic SLA monitoring
Knowledge base suggester
Time tracking
Ticket views
Recurring Tickets Scheduler
Your own mail server
Google integration
Single Sign On: Google, Microsoft, SAML, Classlink, etc...
Branding
Agent permissions
Escalation rules
Ticket merging
Round robin assignment
Advanced business hours
Advanced SLA monitoring
Private knowledge base
Advanced security
Your domain
KPI
Paper invoice
Phone support
White-glove service
Advanced reporting
Dedicated account manager
Priority support
Automated exports
Increased quotas
Sandbox
HIPAA compliance

How Mojo Helpdesk pricing works

Pricing Model

Help desk pricing is per agent, per month, with discounts for annual billing.

Plan Options

Team, Business, and Enterprise help desk plans designed for small teams, growing organizations, and mission-critical environments.

Discounts

Additional help desk services pricing discounts are available for schools and non-profits on yearly Business and Enterprise plans.

What’s Included?

Explore our help desk solution overview, help desk for schools, and knowledge base features pages.

Comparable Solutions

As teams compare help desk solutions, they often review pricing, implementation effort, and ease of use. Use our help desk comparison page to see how Mojo Helpdesk stacks up.

Mojo Helpdesk is trusted by over 2.5 million users

The helpdesk solution that helps teams resolve requests faster and stay in control.

Frequently asked questions

Mojo Helpdesk

Made in Austin, Texas and France.

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